Download and run this file so that IB I.T. Services can connect to your computer and provide the assistance you need in solving your problems. It does not install anything, it just runs in memory and when we’re done, closing the program will disconnect me and keep your computer private.
When you complete the download, you will have an icon like the image below. You can start it up at anytime to be sure it’s working properly. When you do, you’ll see the dialog box below. The 9-digit number is unique to each network adapter, meaning that it’s unique to you and will always be the same. I will need to have that number before I can connect and I can only connect when the program is running. When you click on Cancel, it will cut me off from remote access. I’m telling you this because I value your privacy.
||The IB I.T. Help Dialog Box